
The product key is provided
as part of the activation
process. Be sure to save your
product key by creating or
signing in to your Norton
Account, or by printing the
key. You may need the
product key if you ever want
to reinstall your product.
If your computer came with
the product already installed
The product key is printed on
the card along with
instructions on how to use it.
Be sure to save your product
key by creating or signing in
to your Norton Account. You
need the product key if you
ever want to reinstall the
product.
If you received a product key
card
To recover or access your
product key log on to
https://account.norton.com.
If you are not registered,
register for Norton Account.
You can find the product key
on the Products tab in the
Norton Account page.
If you are still unable to
locate your product key, you
can recover it using Norton
Account
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
Getting Started
Activation protects you
22
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